Terms of use & cancellation policy
Last updated: November 7, 2026
"Player Labs" is operated by Relika, exempt dealer (osek patur) no. 305231094, 117 Kramim St., Beit Aryeh, Israel, phone 052-4574577, email [email protected].
Where we ship
We currently ship to the United States. The country list at checkout is the full list.
Products and prices
Prices are in US dollars (USD). The business is VAT-exempt in Israel, so our prices include no Israeli VAT. Shipping fees are shown before payment. Product images are illustrative.
Import VAT, duties and customs
- European Union: parcels are shipped from outside the EU and import VAT of the destination country (about 17–27%) is not included in our price. The carrier collects it, together with its handling fee, from the recipient on delivery. This is shown at checkout before you pay.
- United States and Israel: we do not add taxes at checkout. If customs in your country charge a duty or tax on your parcel, it is payable by the recipient.
A parcel refused because of these charges is treated as a cancellation (see below); the original shipping fee and the return postage are not refunded.
We are not affiliated with, endorsed or sponsored by Nintendo. Our products are compatible accessories by other manufacturers; Nintendo Switch 2 is a trademark of Nintendo and is used only to describe compatibility.
Orders and payment
An order is confirmed once the payment provider approves it. Payment happens on the provider’s secure page; we never store card details.
Cancellation and returns
Customers in the European Union have the right to withdraw from the purchase within 14 days of receiving the product, without giving any reason and without any fee. To withdraw, send us a clear statement by email to [email protected] (you may use the model form below). We refund the price and the original standard shipping fee within 14 days of receiving your statement, to the original payment method; we may hold the refund until we receive the product or proof that you sent it back. You pay the direct cost of returning the product. You are liable only for any loss in value caused by handling it beyond what is needed to establish its nature and functioning.
Customers in Israel may cancel under the Israeli Consumer Protection Law within 14 days of receiving the product (or the disclosure document, whichever is later) by writing to [email protected]. Unless the product is defective, a cancellation fee of 5% of the price or ILS 100 (charged in USD at the exchange rate of the day), whichever is lower, may apply, and the product must be returned unused in its original packaging. Refunds are made within 14 days of the cancellation notice. People with disabilities, senior citizens and new immigrants may cancel within 4 months as set by law.
Customers in the United States may return a product within 14 days of delivery for a refund of the price, with no restocking fee. The product must be unused and in its original packaging, and you pay the return postage.
Defective, damaged or wrong products are always replaced or refunded at no cost to you (see Warranty).
Model withdrawal form (EU)
To Relika, 117 Kramim St., Beit Aryeh, Israel, [email protected]: I hereby give notice that I withdraw from my contract for the sale of the following goods: [product] — Ordered on [date] / received on [date] — Order number: [number] — Name: [name] — Address: [address] — Date: [date].
Warranty
We warrant every product for 6 months from delivery: a product found defective in that period is replaced or refunded, as the customer prefers and subject to stock. The warranty does not cover damage from misuse. It is in addition to your statutory rights, which it does not limit. In particular, customers in the European Union have the 2-year legal guarantee of conformity under the law of their country.
Governing law and disputes
Israeli law applies. If you are a consumer living in the European Union or the United States, you also keep the protection of the mandatory consumer laws of your country, and you may bring a claim in the courts of your country. Before going to court, please write to [email protected]: we aim to resolve every complaint.